5N945 Baker Hill Ct.

St. Charles, IL 60175

Adrian Warner

Objective:  To obtain a position where my skills and abilities will significantly contribute to               

                      the overall growth of the company.

  Summary:   Work independently and as part of a team, highly motivated self-starter. Strong        

                customer service Organizational and management skills acquired through    

                     employment with a large and small Telecommunication Companies. Adapts

                         quickly to company’s changes, assignments and Responsibilities. Easily grasps

                         new ideas and concepts.  Excellent oral and written communication skills

                         utilized with a positive attitude in work related situations

Cell: 773-507-7607

Email: adrian7022@att.net

Key Skills

Applications

·         Total Circuit Order Management

·         Microsoft Excel

·         Microsoft Word

·         Microsoft Outlook

.       Microsoft PowerPoint

·         Norad

·         Siterra,

·       I-Connect, EOF System

·         Homer, Granite, Telnet

·         CASPR, F&E, ORACLE

·         XNG Client and Web XNG

·       Sprint ESI Change Request

·         Prism, FOCUS

·          MetaSolv/TBS, Circuit Vision

  ·      CTS, CSS, Auto Forms

  ·      MRF (Retune Equipment)

  ·      Unified Constraints Tool  

  ·      Granite Works   

  ·     IWOS, SAVVION

  ·         ASR, LSR, DLR and CLR

·      Carrier Add System (CADB)

  ·      PeopleSoft System

  ·         AOTS, Bill Track Pro

·          Telegence, Remedy

·          Homer, E-Suplierlink

·       Q Message

·       Site Locator

·       SLA (Service Level Agreements)

Analytical

·         Project Management

·         Project Budgeting

·         Project Forecasting

·         Utility Drawing Analysis

·         Site Acquisition Specialist

·         Staff Implementation

·         Project Management

Communication

·         Oral & Written   Correspondence

·         Vendor/Contractor Relationships

·         Marketing Communications

·         Liaison/Coordinator

TECHNOLOGIES

                     Lucent 5ESS Switch                                                                       DMS (500, 250)

                     B8ZS, PBX                                                                                       SS7

                      BTS                                                                                                 CISCO ROUTER

Nortel, Motorola, Lucent and Samsung Equipment                  UNI       

                     Alcatel 1630 and 1631and 5500                                                     CPE Equipment

CDMA,GSM,UMTS, LTE,TDM                                                  E911

ETTCS(Ethernet To The Cell Site)                           Private Line

       Fujitsu (Flash OC192 and FLM 2400, 600)                                 DAS

                    Microwave                                                                                       VOIP

                High Voltage

                     OC12,OC48,DS3,DS1/T1 and DSO/Trunks

                     Fiber, NSN

BTS BTS

Relevant career highlights & experiences

Ericsson – Elmhurst, IL

     Project Manage/Construction - North Central Region: Oct 2011 – December 2014

·               Manage Scheduling all work for both Switch Ops and Field Ops for Carrier Add Installation

·               Manage Existing Sites, New Build, Special Events sites

·               Manage Construction of Microwave sites, High Voltage Sites

·               Walk sites and work closely with ComEd engineers to determine where meter

will be installed

·               Closeouts of Sites (Photos, Documentation, Permits, Zoning etc.)

·               Ensure that all jobs are maintained in a project tracking system with complete accuracy

·               Manage Equipment tracking and resolving problems with Equipment delivery and order discrepancies

·               Manage General contractors and Various Equipment  (Lucent ,Motorola, Nortel,Samsung and NSN)

·               Manage deployment meetings with other managers and team members to review the status of

each job and implement changes as necessary to ensure timely project completion

·               Working with Landlords and Site Acquisition Vendors to secure permission for site work

·               Working with other Departments to resolve issues related to Carrier Installation

·               submit ASRW or Inquiries to the LECs and resolving LECs Jeopardies

·               Required to meet daily deadlines and Monthly Targets required by Ericsson

·               Hardware- Ordering and Installation

·               Escalate issues if revenue needs to be adjusted on a job

·               Mange Financial True Up (make sure all change orders sent /received), share project performance

Close Out Package to Customer, record date

·               Work with Tower Owners (ATC, SBA, and Crown Castle etc.)

·               Reconciles Revenue and Cost

·               Mange Change orders

·               Mange Material POs and Customer POs

·               Build Equipment

·               Liaison to clients and vendors

·               Manage GSM,UMTS and LTE, DAS Projects

·               Mange Construction- Working with General Contractors (Conduit, Cable, Antenna, BTS Cabinets)

·               Manage Weekly Conference call and meeting with Field Ops, RF General Contractors and Switch

·               Manage Cabinet Swaps at Cell Site.

·               Review and approve GC bids for construction and Process PO

·               Develop a complete understanding of the scope of work, deliverables, timelines & quality

·               Coordinate and follow-up of installations from install to completion

·               Coordinate with several different LECs the delivery of new circuits and the construction needed between Demarc and Cell site equipment

·               Work Closely with area Managers and Directors

·               Make sure all area team members are following MOP to reach target dates

ATT – Handover Park, IL

            Project Manager:  April 2009 – May 2011

·               Manage cell sites across National  Market

·               Manage GSM,UMTS and LTE, DAS Projects

·               Manage Scheduling all work for both Switch Ops and Field Ops for Carrier Add Installation

·               Manage Equipment tracking and resolving problems with Equipment delivery and order discrepancies

·               Manage General contractors and Various Equipment  (Lucent ,Motorola Nortel, NV

·               Working with Landlords and Site Acquisition Vendors to secure permission for site work

·               Working with other Departments to resolve issues related to Carrier Installation ie, problems with T1 Orders, Scheduling issues, Field Ops roadblocks

·               Required to meet daily deadlines and Monthly Targets required by Ericsson

·               Hardware- Ordering and Installation

·               Mange Construction- Working with General Contractors (Conduit, Cable, Antenna, BTS Cabinets)

·               Manage Weekly Conference call and meeting with Field Ops, RF General Contractors and Switch

·               Manage Cabinet Swaps at Cell Site.

·               Review and approve GC bids for construction and Process PO

·               Review final punch list

·               Build Equipment

·               Coordinate and follow-up of installations from install to completion

·               Coordinate with several different LECs the delivery of new circuits and the construction needed between Demarc and Cell site equipment

·               Work Closely with area Managers and Directors

·               Make sure all area team members are following MOP to reach target dates

·               Responsible for all aspects of assigned project/projects for or with the Network organization delivering the project

Within the identified timeframe and at or below budget

·               Single Point of contact on end to end management of assigned (large,/multiple) projects, completing projects within allotted timeline and budget.

·               Clarifies and develop project scope, detailed work plans, schedules, objectives, estimates coordinates activities of the project team, identifying resources and implementation strategy.

·               Conducts project status meetings, project reporting, and is responsible for project tracking and analysis, including project interdependencies

·               Collaborates across multiple functions to ensure adherences to quality standards, internal processes, and reviews project deliverables. To drive to required project results

·               Identifies, recommends and takes action to drive the analysis, solutions resolution to all issues/roadblocks in a timely fashion.

·               Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations, markets and outside suppliers/vendors

·               Provide technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems

·               Ensure that critical path dates are base lined and managed effectively to ensure quality execution and deployment of programs and projects

·               Submitted E911, T1, DS3 and Trunk orders to approved ILEC/CLEC Vendors.

·               Created CTS, IWOS tickets to appropriate organizations

·               Identified opportunities to improve processes and streamline work for the overall team

·               Participant in weekly conference calls detailing status and resolving issues

·               Provided exceptional training to fellow peers.

·               Restored and updated Granite paths for data integrity

·               Resolved billing issues with various vendors and tracked these problems through closure

·               Performed research on circuits for possible disconnects and/or grooming

·               Coordinated test and acceptance of Circuits upon receipt of DLR’s

·               Attended and productively participated in User Acceptance Training for Granite Works

·               Maintained working relationships with telecom vendors, (ILEC/CLEC)

·               Manage equipment in Granite and Build equipment in Granite

·               Manage financial tracking for savings

T-Mobile – Chicago, IL

            Project Manager: Telco Facilitator/Engineer (Contractor) September 2005 – April 2009

·               Build Segment and Path in Granite

·               Verify equipment in Granite and Build equipment in Granite

·               CFA assignments and circuit path information for cell sites Granite database

·               Create trouble tickets and contact the LEC (ATT, ATT Long Haul, Verizon, TDS and Century Tel etc)

·               Manage GSM,UMTS and LTE, DAS Projects

·               Manage AAV Project (Ethernet)

·               Manage ASRWs, ASRs and Disconnect orders to the LECs

(Verizon, ATT,TDS and Century Tel etc.)

·               Track FOC (Firm Order Confirmation) until T1s are installed

·               Escalated orders with various ILEC's and department

·               Walk sites and work closely with ComEd engineers to determine where

meter will be installed

·               Managed cutovers, escalations and moves, adds, changes

·               Create Work Orders in Homer System and Cramer System

·               Manage Milestone Report Daily

·               Request site walks with LECs and Provide Construction Drawings on site walk

·               Make sure conduit is ran to LEC Aerial Pole, Ped or Manhole for Telco

·               Make sure T1s are install and tested (T-Bird)

·               Manage cell sites in the state of Illinois, Wisconsin and Indiana

·               Make sure power (Com Ed) is install at cell site

·               Make sure BTS (Base Transceiver Station) and UMTS

(Universal Mobile Telecommunications System) are install

·               Made decisions based on policies & procedures

·               Mapping

·               Weekly meeting with LECs (ATT, ATT Long Haul, Verizon, Century Tel) etc.

·               Weekly meeting with Construction, RF, PM, SAC, Switch, OPS, Leasing Dept

·               Manage New Raw Lane sites, Collocation, and Roof Top Sites, Small Cell and existing sites.

·               Build High Voltage Sites (Positron and Flash Wave)

·               Manage Bid Walks and A&E Walks

·               Make sure all building permits and leases are approved

·               Manage T1s and work with multiple department to get the work completed

·               Research circuits for circuit term renewal

·               Built strong relationships with the LECs Managers

·               Update Multiple Systems Daily

      SBC – Rosemont, IL  

Network Services Manager (Contractor), August 2004 – July 2005 (Contractor Ended)

¨       Processing and managing the Frame/ATM billing

¨       Monitoring work queue

¨       Disconnected Circuit (ATM/Frame/PVC)

¨       Install Circuits (ATM/Frame/PVC)

¨       Build Equipment in Granite Verify Equipment in Granite

¨       Built Segments and Paths in Granite

¨       Generate monthly reports

¨       Tracking to closure of all report issues including those requiring MetaSolv involvement

¨       Dispute any billing or outage disputes that may arise

¨       Track all Trouble Tickets in MetaSolv

¨       Credit Disputes

¨       Point of contact for Project Manager as it  relates to ordering the ATM/Frame products in MetaSolv

¨       Verify that money has been credited to customer accounts

¨       Managing escalations

¨       Ensure customer satisfaction and services level objectives are met or exceeded

¨       End to End service establishment

¨       Interface daily with the sales department to go over customer contract and pricing

     Allegiance Telecom/XO -Lombard, Illinois

            Switch Network Engineer/Provisioner, December 1998-April 2004.

¨       Designed switch, voice and data circuits in TBS/Metasolv

¨       Responsible for building network and collocation facilities needed for voice and data circuits in TBS/Metasolv

¨       Configured designs to Lucent 5ESS switches, digital cross connect systems and router facilities in TBS/Metasolv

¨       Engineered Network DS3’s, T1’s and trunks to ILEC point of interface used for voice and data networks in TBS/Metasolv

¨       Interfaced daily with several internal departments to manage network traffic

¨       Project managed network migrations, hot cuts and network optimization in TBS/Metasolv

¨       Proactively tracked, researched and resolved issues related to ILEC orders

¨       Responsible for engineering to the Alcatel DACs (LMC and SMC) in TBS/Metsolv

¨       Interfaced with internal departments such as Translations, Operations and Network Planners

¨       Processed LECs ASR’s for initial trunks and T1s as well as augments in TBS/Metasolv

¨       Project managed eight switches in six cities (Dallas, Houston, Austin , St. Louis, San Antonio and Ft. Worth)

¨       Served as liaison to ILEC for circuit installations.  

¨       Processed LSRs, and ASRs to facilitate unbundled Loop Orders using TBS/Metasolv

¨       Ensured firm order confirmations were received in a timely manner and  update TBS/Metasolv

¨       Monitored work queues for new, disconnect and existing orders in TBS/Metasolv

¨       Responsible for escalating to all levels of management in order to meet corporate goals

¨       Provided leadership to department in absence of management

¨       Created, maintained and updated reports using Excel

MFS/WorldCom- Oak Brook Terrace, Illinois

Project Manager, January 1997- July 1998.

¨       Provisioned Customer orders using dedicated T1 service.

¨       Prepared and gathered all information needed to enter orders in database

¨       Project Manage Premier Accounts (AT&T, Sprint, MCI)

¨       Insured prompt receipt of ILEC Firm Order Confirmation

¨       Interacted with  Operations,  Engineering, Sales and Customer Support to resolve order issues

¨       Provided correspondence and updates on all customer orders

¨       Successfully trained new employees for LEC Coordination

Sprint/Centel - Des Plaines, Illinois

              Marketing Representative,  December 1990 -October 1997.

¨       Entered data information for all orders.

¨       Entered new, disconnect and reconfigure orders

¨       Responsible for providing updates on order status

¨       Interfaced with field technicians and Engineers to insure proper installation of the equipment.

¨       Responsible for organizing and sorting all correspondence regarding customer orders

¨      Type proposal and handled customer invoice and billing issues